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About Council

Learn more about the Hinchinbrook Shire Council

Citizenship Ceremonies

Hinchinbrook Shire Council Citizenship Ceremonies

Community Events Calendar

A place where you can find and share events that are happening in the Hinchinbrook community.

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Domestic Waste Collection and Wheelie Bins


Residents entitled to a household waste collection service are provided with one 240 litre general waste (red lid) bin, serviced weekly, as well as a 240 litre recycling (yellow lid) bin, serviced fortnightly on the same day as the general waste bin.

Note that residents within Mount Fox are provided with the use of a community skip bin, serviced weekly, located at Bull Hill on Mount Fox Road.

Collection Days

Your bin must be on the kerb before 6.00am on your collection day and must be correctly positioned with the bin handle facing away from the road. To find out your bin collection day, please download the MAMS Group Recycling Calendar.

To prevent your wheelie bin being missed, damaged or tipped over on collection day, please ensure that:

  • The bin is positioned on flat ground next to the roadside or kerbside;
  • The wheelie bin is facing forward into the street;
  • Bins are at least ½ metre apart;
  • The bin is not obstructed by vehicles or overhanging trees;
  • The bin is not overfull or too heavy; and
  • The bin only contains items which are suitable for disposal – see 'Which bin do I put this in?' below.

The domestic waste collection service runs 365 days a year regardless of public holidays. If the service is delayed, Council will advise residents via available media outlets of alternative servicing arrangements. Generally, if your bin has not been serviced by the due date please leave the bin on the kerb as the wheelie bin should be serviced on the following day. In case of a flood please do not put your wheelie bins out but secure them in your yard by tying them down as they will easily float away.

Get to Know your Rubbish Waste Truck

Current Council has a contract with MAMS Group to provide the Domestic Waste Collection services to the residents of the Shire.

To increase efficiency, MAMS operate a split-body combination truck to service both your general waste bin and recycling bin during the same round. How does this work?

The body features two individual compartments, which keeps your waste and recyclables separated!

  

What Happens to your Waste?

Red Bin

The contents of the red lid bin is disposed of at the landfill located within the Warrens Hill Waste Management Facility. 

Yellow Bin

After being put through the compactor located within the Warrens Hill Landfill Waste Management Facility, the recyclables are transported to the Re.Group Materials Recovery Facility (MRF) in Townsville. Once received at the MRF, the materials go through an automated and manual sorting process. Once the materials have been sorted, they are baled and sent out to different factories to become new products.

Which Bin do I Put This In?


Click here to check what is acceptable within one of Council’s resource recovery centres.

Report a problem with your bin service

Report a Missed Bin

Before contacting Council in regards to a missed bin service, check the following: 

  • Was the bin out on time? Note that most of the waste trucks are equipped with a camera and it can therefore be verified whether a bin was out in time or not; 
  • Is it the correct day of the week for your service? Check the collection calendar;
  • Is the bin overflowing? You must be able to close the lid to avoid waste spilling onto the street. An overflowing bin may not be serviced as it is uncompliant; 
  • Is your bin too heavy? Your bin may have been to heavy to collect as weight limits apply. Is there a sticker or letter left by the driver to indicate this issue?; 
  • Is there contamination in your bin? Your recycling bin is too heavily contaminated and you need to remove the contaminants for it to be serviced;
  • Are there any obstacles? The waste truck could not reach your bin.

To report a missed service, simply contact Council on 07 4776 4600. 

Report a Lost or Stolen Bin

If your bin has been lost or stolen, please contact Council on 07 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

Report a Damaged Bin

If your bin has been damaged, please contact Council on 07 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

Request an Additional Bin

Council is able to provide you with additional waste collection services in accordance to the following: 

  • An additional weekly 240 litre domestic general waste collection service can be provided at a charge of $191.95 per annum; and
  • An additional fortnightly 240 litre recycling waste collection service can be provided at a charge of $50.25 per annum.

To request an additional bin, please contact Council on 07 4776 4600. 

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