Household Waste Collection Service

Note that residents within Mount Fox are not currently eligible for a household waste collection service, instead these households are provided with the use of a community skip bin, serviced weekly, located at Bull Hill on Mount Fox Road.

Your household waste collection service and your responsibility

How to apply for a new or additional household waste collection service

Households entitled to a kerbside waste collection service are provided with one 240 litre general waste (red lid) bin, serviced weekly, as well as a 240 litre recycling (yellow lid) bin, serviced fortnightly on the same day as the general waste bin. 

To be eligible for a new household waste collection service at a newly built dwelling, a final building certificate needs to have been issued first. 

Where Council has approved occupancy of a premise prior to the issuing of a final building certificate, the owner of the property can request commencement of the service upon receiving a Temporary Residence Permit. The associated cleansing charges will be added to the rates on the property upon delivery of the bins. 

Where an occupant would like to access additional household waste collection services, a request can be put through from the owner of the property and an additional cost will be charged against the rates on the property. 

Bins cannot be delivered to a vacant block of land. 

To organise a new or additional kerbside waste service, the owner or managing agent of the property needs to fill out the New or Additional Cleansing Service Application Form and return the completed form to Council. 

Collection Days

Whilst it's preferable to have your bin(s) out the night before, please ensure your bin(s) are placed on the kerb by 5.30am on your collection day, and correctly positioned with the bin handle facing away from the road. To find out your bin collection day, please download the #DontWasteHinchinbrook app from your app store. This app will provide you with your own personal collection calendar and help you keep on top of your waste.

To prevent your wheelie bin from being missed, damaged or tipped over on collection day, please ensure that:

• The bin is positioned on flat ground next to the roadside or kerbside; 
• The wheelie bin is facing forward onto the street; 
• Your bins are placed at least half a meter apart; 
• The bin is not obstructed by vehicles or overhanging trees; 
• The bin is not overflowing or too heavy (maximum of 70kg); and
• The bin only contains items which are suitable for disposal. 

The domestic waste collection service runs 365 days a year regardless of public holidays. If the service is delayed, Council will advise residents via available media outlets of alternative servicing arrangements. Generally, if your bin has not been serviced by the due date please leave the bin on the kerb as the wheelie bin should be serviced on the following day. In case of a flood please do not put your wheelie bins out but secure them in your yard by tying them down as they will easily float away.

Kerbside Collection Calendar

Get to Know your Kerbside Collection Vehicle 

Council has a contract with MAMS Group to provide the Domestic Waste Collection services to the residents of the Hinchinbrook Shire.

To increase efficiency, MAMS operate a split-body combination truck to service both your general waste bin and recycling bin during the same round. How does this work?

The body features two individual compartments, which keeps your waste and recyclables separated!

Busting the Myth

Check out the video below to debunk the age old myth that domestic household waste and recycling is not sorted upon pickup.

What Happens to your Waste?

Red Bin

The contents of the red lid bin is disposed of at the landfill located within the Warrens Hill Landfill and Resource Recovery Centre. All waste disposed of within the landfill attracts the Waste Levy under the Sate Government's Waste Reduction and Recycling Act 2011. Currently this levy sits at $85.00 per tonne of waste landfilled. 

Yellow Bin

After being put through the compactor located within the Warrens Hill Landfill and Resource Recovery Centre, the recyclables are transported to the Re.Group Materials Recovery Facility (MRF) in Townsville. Once received at the MRF, the materials go through an automated and manual sorting process. Once the materials have been sorted, they are baled and sent out to different factories to become new products.

Which Bin do I Put This In?

Visit the Recycle Right page to check what can go into which bin, or download the #DontWasteHinchinbrook app. 

Click here to check what is acceptable within one of Council’s resource recovery centres.

For items not specified on the above list, please contact the Customer Service Centre on 07 4776 4600 for advice. 

Report a problem with your bin service

All of the below options for reporting a problem with your bin can also be done via that #DontWasteHinchinbrook app. 

Report a Missed Bin

Before contacting Council in regards to a missed bin service, check the following: 

• Was the bin out on time? Note that most of the waste trucks are equipped with a camera and it can therefore be verified whether a bin was out in time or not; 
• Is it the correct day of the week for your service? Check the collection calendar;
• Is the bin overflowing? You must be able to close the lid to avoid waste spilling onto the street. An overflowing bin may not be serviced as it is uncompliant; 
• Is your bin too heavy? Your bin may have been too heavy to collect as weight limits apply. Is there a sticker or letter left by the driver to indicate this issue?; 
• Is there contamination in your bin? If your recycling bin is too heavily contaminated, you need to remove the contaminants for it to be serviced;
• Are there any obstacles? The waste truck could not reach your bin.

To report a missed service, simply contact Council's Customer Service Centre on 07 4776 4600. 

Report a Lost or Stolen Bin

If your bin has been lost or stolen, please contact Council on 07 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

Report a Damaged Bin

If your bin has been damaged, please contact Council's Customer Service Centre on 07 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

Request an Additional Bin

Council is able to provide you with additional waste collection services in accordance to the following: 

• An additional weekly 240 litre domestic general waste collection service can be provided at a charge of $201.62 per annum; 
• An additional fortnightly 240 litre recycling collection service can be provided at a charge of $90.00 per annum; and
• Recycling Bin Upgrade - Council will exchange the current 240L recycling wheelie bin with a 360L wheelie bin at ratepayers request. The upgraded wheelie bin will add $51.50 to the annual collection service charge. 

To request an additional bin, please contact Council's Customer Service Centre on 07 4776 4600.