Make a Request
Request a service, make an enquiry or report an issue.Click here to find out more
Each domestic residence in Hinchinbrook Shire has been provided with one 240 litre waste and one 240 litre recycling Mobile Garbage Bin (MGB).
Residential waste in the Hinchinbrook Shire is collected once a week and recyclables once a fortnight on the same day as residential waste. To find out the collection days for your area, please download the MAMS Group Recycling Calendar. Bins must be placed on the kerbside before 6.00am on collection day and must be correctly positioned with the Hinchinbrook Shire Council logo facing the street, or the bins wheels facing your property. Always check that your bin is not obstructed by vehicles and overhanging trees, and place the bins at least a 1/2 metre apart.
To prevent your wheelie bin being missed, damaged or tipped over on collection day, please ensure that:
New residents may contact the Council's Environmental Health Services department on 4776 4607 to request new wheelie bin services. For commercial services and bulk bin services, please contact a waste provider.
Mt Fox residents are provided with a bulk bin service at Bull Hill on Mt Fox Road which is serviced every Friday.
If for some reason you are unsure of what day your street is serviced, you can contact Council’s Waste Contractor, MAMS Group on (07) 4776 5055 during office hours.
All waste collected from kerbside collection in the Hinchinbrook Shire is disposed of at the Warrens Hill Waste Management Facility.
Collected recyclables are transported by MAMS Group to Visy's Material Recycling Facility in Townsville.
Lost / Stolen Wheelie Bins
While wheelie bins are provided to residents for their use, they remain at all times the property of MAMS Group and Council. In the case of lost or stolen wheelie bins please contact MAMS Group on (07) 4776 5055 during office hours.
Please keep the bins safe and in good condition, e.g. by promptly removing them from the roadside once serviced and storing them in a safe location. Should the replacement bins go missing Council may need to recuperate the cost of additional new bins and their delivery from the property owner.
Wheelie bin services during holidays, natural disasters and unforeseen circumstances
The kerb side refuse service runs 365 days a year regardless of public holidays. If the service is delayed, Council will advise residents via available media outlets of alternative servicing arrangements. Generally if your bin has not been serviced by the due date please leave the bin on the kerb as the wheelie bin should be serviced on the following day. In case of a flood please do not put your wheelie bins out, but secure them in your yard by tying them down as they will easily float away.