Complaints Management

Hinchinbrook Shire Council is accountable to the local community for its decisions, actions and services. Elected local government representatives are also accountable to the local community for the way they behave in carrying out their local government responsibilities.

Hinchinbrook Shire Council is governed by the Local Government Act 2009 incorporating the Local Government Regulation 2012. Officers and Councillors are required to conduct their local government functions and activities in accordance with principles set out in these documents:

• transparent and effective processes and decision-making in the public interest
• sustainable development and management of assets and infrastructure and delivery of effective services
• democratic representation, social inclusion and meaningful community engagement
• good governance of and by local government
• ethical and legal behaviour of Councillors and local government employees

We value your feedback, including formal complaints, so we can continue to improve services and processes.

If you have a complaint about a local government decision, service, staff member or the conduct of a Councillor you should refer to Council's Administrative Action Complaints Policy below. If you would like to lodge a complaint, please complete and return the Complaint Form to Council.