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Request a service, make an enquiry or report an issue.
Click here to find out moreTo find out the collection days for your General Waste (red) and Recycling (yellow) bins, please refer to Council's Kerbside Calendar below.
The Kerbside Calendar is divided into two schedules. To find your collection days, please refer to your suburb or address in the appropriate schedule in the Kerbside Calendar. The General Waste will be collected weekly, whereas the Recycling will be collected every second week. If you would like to use Council's #DontWasteHinchinbrook app, please download the app from your app store, available for Android and iOS. This app will provide you with your own personal collection days and further information around waste in the Hinchinbrook Shire.
The domestic waste collection service runs 365 days a year regardless of public holidays. If the service is delayed, Council will advise residents via available media outlets of alternative servicing arrangements. Generally, if your bin has not been serviced by the due date, please leave the bin on the kerb as the wheelie bin should be serviced on the following day.
To prevent your wheelie bin from being missed, damaged or tipped over on collection day, please ensure that:
In case of a flood please do not put your wheelie bins out but secure them in your yard by tying them down as they will easily float away.
Before contacting Council in relation to a missed bin service, please check the following:
To report a missed service, simply contact Council on 4776 4600.
If your bin has been lost or stolen, please contact Council on 4776 4600.
Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure.
If your bin has been damaged, please contact Council on 4776 4600.
Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure.
All of the above options to report a problem with your bin can also be done via the #DontWasteHinchinbrook app, see banner above to download.