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Drinking water and sewerage service providers are required by the Queensland Department of Energy and Water Supply to prepare an annual report on key performance indicators (KPI's) - a 'performance report'.
The KPI's are designed to monitor and benchmark performance on common industry metrics including:
The performance report will:
Under the Water Supply (Safety and Reliability) Act 2008, Hinchinbrook Shire Council must implement a Customer Service Standard for Water and Sewerage Services that includes:
A copy of Hinchinbrook Shire Council's Customer Service Standard for Water and Sewerage Services can be downloaded below.
Key Performance Indicators (KPI's) Water And Wastewater 2017-2018
Key Performance Indicators (KPI's) Water And Wastewater 2016-2017
Key Performance Indicators (KPI's) Water And Wastewater 2015-2016
Customer Service Standards Brochure
Customer Service Standards
Service Provider Performance Comparative Report - QLD 2014-2015