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Drinking water and sewerage service providers are required by the Queensland Department of Energy and Water Supply to prepare an annual report on key performance indicators (KPI's) - a 'performance report'.
The KPI's are designed to monitor and benchmark performance on common industry metrics including:
The performance report will:
Under the Water Supply (Safety and Reliability) Act 2008, Hinchinbrook Shire Council must implement a Customer Service Standard for Water and Sewerage Services that includes:
A copy of Hinchinbrook Shire Council's Customer Service Standard for Water and Sewerage Services can be downloaded below.
Key Performance Indicators (KPI's) Water And Wastewater
Customer Service Standards Brochure
Service Provider Performance Comparative Report - QLD 2014-2015
Customer Service Standards
State Benchmarking 2015-2016
State Benchmarking - 2014-2015