Wheelie Bin Collection Days

Kerbside collections are undertaken by Council’s local contractor MAMS, with general waste collected weekly and recycling collected fortnightly.

To find out your collection days please refer to Council's Kerbside Collection calendar below*.

Kerbside Collection Calendar

The Kerbside Calendar is divided into two schedules depending on your suburb and street address. Simply find your street on the list then go to the calendar section to see your bin day and the bin(s) to put out on the kerb.

If you would like to use Council's #DontWasteHinchinbrook app, please download the app from your app store, available for Android and iOS or you can scan the QR Code below. This app will provide you with your own personal collection days and enables you to order replacement bins and parts. 

*Please note that residents within the Mount Fox area are not currently eligible for a household waste collection service and therefore, not mentioned in the Kerbside Collection calendar. Instead, these households are provided with the use of a community skip bin, serviced weekly, located at Bull Hill on Mount Fox Road.

Report a problem with your bin service

Report a Missed Service

Before contacting Council in relation to a missed bin service, please check the following: 

• Did you place the bin out on time? Note that most of the waste trucks are equipped with a camera and it can therefore be verified whether a bin was out in time or not; 
• Is it the correct day of the week for your service? Check the Kerbside Collection calendar (see above);
• Is the bin overflowing? You must be able to close the lid to avoid waste spilling onto the street. An overflowing bin may not be serviced as it is uncompliant; 
• Is your bin too heavy? Your bin may have been too heavy to collect as weight limits apply (50kg). Is there a sticker or letter left by the driver to indicate this issue?; 
• Is there contamination in your bin? If your recycling bin is too heavily contaminated, you may need to remove the contaminants for it to be serviced; or 
• Are there any obstacles around your bins? The waste truck could not reach your bin.

To report a missed service, simply contact Council on 4776 4600.

Report a Lost or Stolen Bin

If your bin has been lost or stolen, please contact Council on 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

Report a Damaged Bin

If your bin has been damaged, please contact Council on 4776 4600. 

Note that there may be a cost associated with receiving a new bin, so it is important to keep your bins safe and secure. 

All of the above options to report a problem with your bin can also be done via the #DontWasteHinchinbrook app, see banner above to download.