Water supply

We provide drinking water through an integrated network of water sources, treatment plants and distribution infrastructure – so you can rely on a safe and consistent supply every day.  

Our water supply system: 

  • Delivers a reliable supply of drinking water to homes and businesses 

  • Meets Australian Drinking Water Guidelines 

  • Is monitored and maintained to minimise interruptions 

  • Supports emergency service through fire hydrants  

Where our water comes from

Water across Hinchinbrook Shire is sourced from a combination of groundwater and surface water, including: 

  • Groundwater bores, such as the Como Road and Toobanna bore fields 

  • Surface water from the Herbert River, treated when river conditions allow 

Using multiple water sources helps improve resilience and allows us to respond to changing conditions, including dry periods, wet weather events and maintenance activities.  

Water treatment plants 

  • We operate four water treatment plants across the Shire.  

  • These plants treat and disinfect water to ensure it is safe to drink.  

  • They form part of an integrated system using both groundwater and surface water sources. 

Service areas and connections

Not all properties in the Shire are connected to Council’s reticulated water network.  

  • Properties within declared water service areas can connect to the network. 

  • Properties outside these areas may rely on rainwater tanks or private water sources.  

You can check whether your property is connected by viewing the Water Service Area Map(PDF, 3MB).  

 

Smart meters

Smart meters make it easier to monitor and manage your daily water use. They help you track daily consumption and can alert you to potential leaks early – putting information at your fingertips.  

Council began installing smart water meters across the Shire in 2019. All new 20mm water connections are also smart water meters.  

What are automatic water meters? 

Council have two type of meters: 

  •  Honeywell V200 smart meter  

  • Automatic Meter Reader (AMR) device (clip-on units)  

Both options automatically record water usage and send data hourly rate to the Hinchinbrook H2O online portal, giving you access to up-to-date information aout your water use.  

Benefits of smart meters 

Smart meters help you to:  

  •  View your hourly water consumption;  

  •  Reduce water usage and water loss;  Detect leaks and notify the property owner; Improve customer billing accuracy;  

  • Support long‑term water planning and sustainability; and  

  • Remote access anywhere at anytime.  

Smart meters also reduce the need for physical access to private properties for meter readings. 

Need more information? 

For updates about the Automatic Water Meter Project or questions about installation, contact Council on (07) 4776 4600 or email council@hinchinbrook.qld.gov.au. 

Detecting leaks and reading your water meter

Checking your water meter regularly can help you find leaks early and avoid unnecessary costs. 

How to read your water meter 

Your water meter measures the amount of water used on your property. The main numbers displayed show cumulative water use in kilolitres. 

To check your usage: 

  1. Record the meter reading; 
  2. Avoid using water for at least two hours;
  3. Check the meter again; and
  4. If the reading has changed, a leak may be present. 

Signs you may have a leak 

Common signs of water leaks include: 

  • Unusually high-water bills; 

  • Water meter moving when no water is being used; 

  • Damp or soggy areas in the yard; and 

  • Reduced water pressure.  

Leaks are often caused by faulty pipes, fixtures, irrigation systems or appliances. 

What to do if you have a leak 

Leaks on the customer side of the meter are the property owner’s responsibility. 

If you suspect a leak: 

  • Contact a licensed plumber; 

  • Limit water use where possible; and 

  • Monitor your meter after repairs 

Acting early can help reduce water loss and potential property damage. 

Need help? 

If you’re unsure how to read your meter or believe there may be an issue with Council infrastructure, contact Council on (07) 4776 4600.

Connecting water to your property

We provide new water meter connections for residential, commercial, industrial and fireline services. The cost of a new connection depends on the size and type of connection required. 

To apply for a new water connection: 

  1. Submit the form to Council along with the applicable fees. 

Current fees are listed in Council’s annual Rates, Fees and Charges. 

Need help? 

Contact us on (07) 4776 4600 or email council@hinchinbrook.qld.gov.au to discuss your application. 

 

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