Bin services

We provide household waste and recycling collection services to eligible residential properties across the Shire. This page helps you understand your bin service, find your collection day, and resolve common issues.

Residential bin collection

What service do I receive? 

Most households receive: 

  • Weekly general waste red-lid bin collection 

  • Fortnightly recycling yellow-lid bin collection (where available) 

Only bins supplied by Council are serviced. 

Service areas and eligibility 

Bin collection services are available within designated serviced areas. 

You may be eligible if: 

  • the property is used for residential purposes 

  • the property is within Council’s serviced collection area 

  • safe access is available for collection vehicles 

  • waste cleansing charges are paid  

Not sure if you’re eligible? Contact us on (07) 4776 4600 or email council@hinchinbrook.qld.gov.au

 

Collection days and schedules

Your bin collection day depends on where you live. 

To find out when your bins are collected, choose one of the options below: 

  • Use the #DontWasteHinchinbrook app available on Android and Apple for a personalised lookup based on your address 

Public holidays 

  • Bins are still collected on public holidays 

  • If a change is needed, check Council’s latest news section for public notifications 

Missed bin collection

If your bin was not collected 

Before reporting, please check: 

  • Bins not placed out before 5.30am on collection day; 

  • Cars parked in front of or too close to bins; 

  • Bins placed too close to trees, power poles, signs or other obstacles; 

  • Overloaded bins that exceed the maximum weight limit; 

  • Check if neighbours bin was collected; 

  • Items protruding from the bin, such as branches, timber, metal, cardboard or other materials; 

  • Hoses, ropes, cords and leads longer than one metre that can become tangled in collection machinery; and 

  • Incorrect materials placed in recycling bins. 

How to report a missed bin 

If your bin meets placement guidelines and was not collected: 

  • Use the #DontWasteHinchinbrook app or  

We’ll investigate and resolve genuine, missed services as quickly as possible. 

Request to change a bin or request parts to repair a bin

We can help you: 

  • request a new bin 

  • replace a damaged, lost or stolen bin 

  • request replacement bin parts (lid, wheels, pins or axles) 

Each household is entitled to: 

  • One 240L general waste bin  

  • One 240L recycling bin. 

One free replacement may be available each financial year if your bin is damaged.

Fees may apply for additional requests. 

To request a bin or bin parts, contact Council on (07) 4776 4600, email council@hinchinbrook.qld.gov.au, or use the #DontWasteHinchinbrook app. 

Have your property address and bin number ready. Old bins must be returned before replacements are issued. 

Bin placement guidelines

To help ensure your bin is collected: 

  • Place bins out the night before collection or before 5.30am on collection day. 

  • Position bins on flat ground near the kerb with handles facing your property. 

  • Leave at least 0.5 metres between bins. 

  • Ensure bins are at least 1 metre clear of vehicles, trees, poles, signs and other obstructions. 

  • Keep all waste contained within the bin and ensure the lid can fully close. 

  • Cut hoses, ropes and leads into lengths of less than one metre before disposal. 

  • Only place accepted recyclable items in your recycling bin. 

Additional or new bin service

If your household needs an additional bin or a different bin arrangement, you can request a change to your bin service. 

You may be eligible if: 

  • Your household size or needs have changed 

  • Your existing bin service is not meeting demand 

  • You’ve moved into a new property 

Approval depends on eligibility, property location and service capacity. Additional bins will incur an additional cleansing fee. 

You can request: 

  • an additional general waste or recycling bin 

  • a new bin service for a newly occupied property 

  • changes to an existing bin service arrangement 

Fees may apply. Please check Fees & Charges for bin services. 

How to apply 

To apply for an additional or new bin service email council@hinchinbrook.qld.gov.au or call (07) 4776 4600. You may be asked to provide your property address and details about your household or service needs.

How your bins are collected

We partner with MAMS Group to, provide effecient waste and recycling services. 

We use split‑body collection trucks that collect both general waste and recycling at the same time. 

One truck, two compartments 

Your waste and recycling are never mixed: one compartment is for general waste 

  • one is for recycling 

This design keeps waste streams separate from collection to processing. 

Why this system is used 

  • reduce the number of trucks on local roads 

  • lower fuel use and emissions 

  • minimise noise and traffic impacts 

  • maintain correct recycling practices 

See how it works 

The video below shows how the truck collects general waste and recyclables during the same run while keeping them separate inside the vehicle. 

This collection method supports efficient services while ensuring recyclable material is handled correctly. 

 

#DontWasteHinchinbrook app 

With the app, you can: 

  • Check your bin collection days 

  • Receive collection reminders 

  • Order replacement bins or bin parts 

  • Quickly access waste and recycling information 

Important information for Mount Fox residents 

If you live in the Mount Fox area, household kerbside bin collection isn’t currently available, so your address won’t appear in the Kerbside Collection Calendar. 

Instead, residents can use a community skip bin, which is emptied weekly and located at Bull Hill on Mount Fox Road. 

Recyclables can be taken to the Mount Fox Community Recycling Hub near the corner of Mount Fox and Stone River Roads. For the lock combination, contact Council. 

Need help? If you can’t find what you’re looking for email council@hinchinbrook.qld.gov.au or just call us on (07) 4776 4600. 

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