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Media Release - Check In Qld App – Mandatory

7th July 2021

Under the current Restrictions on Businesses, Activities and Undertakings Direction (No. 21), it will become mandatory for a range of businesses, venues and other organisations to collect customer information through the Check In Qld app from Friday 9 July 2021.

This applies to:

  • Shopping centres and retail stores supplying goods and services to the public, such as supermarkets, pharmacies, bank branches, hardware stores, petrol stations and newsagents;
  • Venues that attract large crowds – such as stadiums, convention centres, theme parks, concert venues and cinemas;
  • Beauty and personal care services – such as hairdressing, beauty therapy and nail services;
  • Indoor events – such as cultural festival and expos;
  • Outdoor events with dancing – such as music or dance festivals;
  • Leisure and recreation facilities – such as gyms, health clubs, indoor sports facilities and indoor pools;
  • Short term residential facilities – such as hotels, boarding houses and short-term holiday rentals;
  • Outdoor recreation – such as caravan parks, camping areas, zoos and aquariums;
  • Galleries, museums, libraries and community centres (for example recreation halls);
  • Public facing government services – such as customer service counters providing licensing and registration services for members of the public;
  • Indoor weddings, funerals and places of worship;
  • Higher education institutions – such as universities, TAFEs and registered training organisations; and
  • Adult entertainment venues.

The Check In Qld app is a fast and convenient way for customers and staff to provide their details to support fast contact tracing.

Businesses need to complete the registration form online and will receive a set up guide including the unique QR code for the venue. There are a range of frequently asked questions for businesses.

For direct support, please contact 134 COVID (13 42 68).

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