Council funds many services and facilities through rates payments. These services include:
- Road works
- Maintaining foreshores
Rates are calculated on the land valuation of a property which is multiplied by a ‘rate in the dollar’. The land value is provided to Council by the Valuer-General, a State Government authority.
Council issues rate notices twice a year.
- In January – for the six month period from 1 January to 30 June.
- In July – for the six month period from 1 July to 31 December.
Additional rate notices may also be issued when there have been adjustments to the rates and charges levied in January or July. For example if the property is changed from vacant land to dwelling, there will be a levy charge for garbage collection service.
The value of your property, along with the primary land use, is the basis for the calculation of the general rate. The Department of Natural Resources and Mines (DNRM) sets this rateable value and land use. Valuer General land valuations were carried out last year, to take effect 1 July 2015. For valuation enquiries contact the Department of Natural Resources and Mines on 13 QGOV (13 74 68).
There are 20 general rate categories set in the Annual Budget for 2016/2017. Every property has been placed into one of these 20 categories. Each category has a ‘cents in the dollar rate’ and a ‘minimum general rate’. General rates are calculated by multiplying the rateable value of a property by the category’s ‘cents in the dollar’. The minimum charge applies when the resulting amount falls below the set minimum general rate for the category.
A summary of Council’s differential general rate categories is in the revenue statement.
If you believe your general rate category is incorrect you can object. The only ground for objection is that you believe your property should be in another category. The objection form can be found on the back page of the Rates Schedule attached with your rate notice.
If you lodge an objection the rates and charges must still be paid by the due date. If the category is changed because of the objection, Council will adjust the rates and advide you in writing.
An eligible Pensioner with a Pension Concession Card or a DVA Gold Card – for all conditions will be entitled to the Queensland Government Pensioner Rate Subsidy of 20% (to a maximum amount of $200 per annum) of the gross rates and charges for each eligible property (excluding the State Emergency Fire and Rescue Levy) and the Council Pensioner Rate Remission of 20% (to a maximum amount of $200 per annum). Concession will apply to eligible ratepayers and will be applied equally to both rate notices.
State Emergency Fire and Rescue Levy
From 1 January 2014, the State Government introduced the State Emergency Management, Fire and Rescue Levy replacing the Urban Fire Levy, and now applies to all rateable properties within Queensland. The new levy recognises that all Queenslanders are at risk from a wide range of emergencies including floods, cyclones, storms as well as fire and accidents.
Rural Fire Levy
The Rural Fire Brigades are required by legislation to request Council to levy the special charge each year. The Rural Fire Brigade process is to hold a public meeting each year to determine if they plan to request Council to raise this levy and the value of the levy for that year.
Waste Management Levy
The Waste Management Levy is a separate charge that applies to all rateable properties within the Hinchinbrook Shire. This levy helps to fund the transfer stations, green waste processing and other environmental considerations, environmental licensing and control standards applicable to Waste Management. The Cleansing Utility Charge is for the kerbside refuse bin collection carried out weekly.
The sewerage units levied on your property is not levied in accordance with the number of toilets connected to sewerage on your property. The units charged is calculated using the unit scale adopted by Council and the improvements on your property (unit scale can be found in the rates schedule attached with your rate notice).
Interest will be charged on overdue rates dates from 1 October 2016 for the first notice and 1 April 2017 for the second notice. Interest will be charged on a daily rate using an annual rate of interest of 11% (that is the equivalent of 0.03% per day, and applies on a compounding basis).
Payments in Advance
Payments can be made at anytime. Any payments made in advance throughout the year will sit as a credit against the property until the next rates or water bill is issued.
Paying off your Rates Account
Contact the Rates Department on 4776 4623 to discuss a repayment plan to make more manageable payments on a weekly, fortnightly or monthly basis.
Contact the Rates Department
Please phone 07 4776 4623 to speak to someone in the Rates Department.
If you would like to discuss an alternative repayment option please call Council. It is possible to repay your rates debt progressively, however interest charges may still apply. Please phone Council's Rates Department on 07 4776 4623.
What Are The Different Methods of Payments?
Hinchinbrook Shire Council provides our ratepayers with a range of different payment methods, which include:
- Direct Debit
- By Telephone
- By Mail
- In Person
- POSTbillpay – Australia Post
Direct Debit Arrangements
A quick and easy service that allows you to pay a fixed amount weekly or monthly, or a once off payment of the total amount owing on the due date directly from your nominated account.
If you are interested in this service, please download the form below, complete and return to Council.
For more information about direct debit payments please contact Council's Rates Department on 07 4776 4623.
If you prefer to pay your bill by phone, you can conveniently make a payment using your Credit or Debit Card. Please call 07 4776 4600 to pay by credit/debit card. Credit cards accepted include: Visa and MasterCard.
Payment by Telephone is also available by using the BPAY or POSTbillpay options.
Available for any payment notification you receive from Council. Send your cheque or money order with a copy of your account to postal address PO Box 366, Ingham 4850.
Pay In Person
You can pay your account in person at the Shire Office – 25 Lannercost Street, Ingham or at any Australia Post retail outlet.
Payments can be made by cash. Cheque, money order or EFTPOS – debit cards and credit cards. No cash can be given on debit cards or cheques.
BPAY enables you to pay your bills day or night, through phone and internet banking. BPAY gives you total control of your payments. You can make one-off payments on the internet or over the phone or schedule payments for later. It's easy and convenient.
POSTbillpay - Australia Post
Postbillpay makes it easy to pay bills quickly and securely, it offers the convenience of allowing you to pay your account at anytime by using the phone, internet or mobile app.