CUSTOMER SERVICE CHARTER CUSTOMER SERVICE CHARTER

Council resolved at the May General Meeting to adopt the Hinchinbrook Shire Council’s
Customer Service Charter.

The Charter has been developed to outline the service levels and response times that community members can expect when dealing with Council

Mayor Ramon Jayo has said ‘The Charter demonstrates our commitment to provide the community with professional, timely and friendly levels of customer service.’

For a copy of the Customer Service Charter please click here or collect one at Council’s Main Office, 25 Lannercost Street Ingham 4850. 

BUSINESS DEVELOPMENT SURVEY BUSINESS DEVELOPMENT SURVEY

The Business Development Survey is designed to inform Council about current business activities within the region and will be used to assess how we are able to support and contribute to the growth and development of the Hinchinbrook Shire.

Business owners and managers are encouraged to complete the survey as this will result in an accurate assessment of the current business environment and inform future decision making. 

Please click here to complete the survey. 

Hard copy surveys are also available at Council’s main office, 25 Lannercost Street, Ingham and Libraries around the Shire.  

The Business Development Survey will close on Monday 19 June 2017

LATEST WASTE INFORMATION LATEST WASTE INFORMATION

CHEMCLEAR WASTE CHEMICAL DISPOSAL - REGISTER BY 28 APRIL 2017

AgSafe are conducting their ChemClear collection throughout Queensland in 2017. To arrange to dispose of your unwanted chemicals you can register with ChemClear online at www.chemclear.org.au or phone them on 1800 008 182.  Registrations close on 28 April 2017. 

Eligible chemicals are free.  Eligibility requirements for free collection are:

- Readable product labels

- Not mixed with any other product

- Within two years of the expiry date or deregistration.

Collection of other chemicals can be quoted on registration.

SERVICING OF GREASE TRAPS IN HINCHINBROOK

Council wishes to advise that Cleanaway is providing grease trap servicing in your area. 

To book a grease trap service ring Cleanaway on 47747333 or 1 800 158 942.   

This information is provided as a community service, Council recommends you do your own research and compare pricing before engaging a contractor.

USEFUL LINKS USEFUL LINKS

 

      

 National Registration & Inquiry System

 

  

NEWS NEWS

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HINCHINBROOK COMMUNITY SET TO GET CHILDREN’S WATER PLAYGROUND

As part of Council’s ongoing commitment to improving local facilities within the Hinchinbrook Shire the Hinchinbrook Aquatic Centre will soon be home to a newly constructed children’s water playground.

Designed for children aged one to 10 years, the water playground features a ‘Wild Wilderness’ theme and will reflect some of the region's diverse marine life and iconic bird and reptile species.

Through the formal tendering process Water Features by Design was awarded the contract for the Hinchinbrook Aquatic Centre Waterpark, tendered at $500,000.

Mayor Ramon Jayo has said ‘Council recognises that the Hinchinbrook Shire is a great place to live and raise a family. We have excellent schools and sporting facilities, a relaxed lifestyle and numerous untapped opportunities.’

‘We have chosen to invest in this water playground for the families with younger children, to make the Hinchinbrook Shire an even better place to live and raise young families.’

The Mayor acknowledged that the project was funded with the assistance of the State Government through the Works for Queensland Fund.

The water playground will reflect the natural attributes and beauty our region is known for, from mangrove channels to sandy white beaches, wetlands and rainforest. Features of the water playground include a large play area with a showering palm tree, butterfly showering pole, dumper bucket and water cannon. As well as a mangrove channel featuring weirs where children will be able to direct the flow of water down into the wading pool.