CUSTOMER SERVICE CHARTER CUSTOMER SERVICE CHARTER

Council resolved at the May General Meeting to adopt the Hinchinbrook Shire Council’s
Customer Service Charter.

The Charter has been developed to outline the service levels and response times that community members can expect when dealing with Council

Mayor Ramon Jayo has said ‘The Charter demonstrates our commitment to provide the community with professional, timely and friendly levels of customer service.’

For a copy of the Customer Service Charter please click here or collect one at Council’s Main Office, 25 Lannercost Street Ingham 4850. 

BUSINESS DEVELOPMENT SURVEY BUSINESS DEVELOPMENT SURVEY

The Business Development Survey is designed to inform Council about current business activities within the region and will be used to assess how we are able to support and contribute to the growth and development of the Hinchinbrook Shire.

Business owners and managers are encouraged to complete the survey as this will result in an accurate assessment of the current business environment and inform future decision making. 

Please click here to complete the survey. 

Hard copy surveys are also available at Council’s main office, 25 Lannercost Street, Ingham and Libraries around the Shire.  

The Business Development Survey will close on Monday 19 June 2017

LATEST WASTE INFORMATION LATEST WASTE INFORMATION

CHEMCLEAR WASTE CHEMICAL DISPOSAL - REGISTER BY 28 APRIL 2017

AgSafe are conducting their ChemClear collection throughout Queensland in 2017. To arrange to dispose of your unwanted chemicals you can register with ChemClear online at www.chemclear.org.au or phone them on 1800 008 182.  Registrations close on 28 April 2017. 

Eligible chemicals are free.  Eligibility requirements for free collection are:

- Readable product labels

- Not mixed with any other product

- Within two years of the expiry date or deregistration.

Collection of other chemicals can be quoted on registration.

SERVICING OF GREASE TRAPS IN HINCHINBROOK

Council wishes to advise that Cleanaway is providing grease trap servicing in your area. 

To book a grease trap service ring Cleanaway on 47747333 or 1 800 158 942.   

This information is provided as a community service, Council recommends you do your own research and compare pricing before engaging a contractor.

USEFUL LINKS USEFUL LINKS

 

      

 National Registration & Inquiry System

 

  

NEWS NEWS

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HAVE YOUR SAY - NORTH QUEENSLAND REGIONAL PLAN

Hinchinbrook Shire residents are being invited to help shape the first ever North Queensland Regional Plan by sharing their ideas at community consultation events across the Hinchinbrook Shire during May, June and July 2017.

The plan will bring together Hinchinbrook, Burdekin, Charters Towers, Palm Island and Townsville Councils and will guide the region over the next 25 years.

A series of community events organised by the Queensland Government will be held across North Queensland giving residents a chance to have their say.

The first ideas hub in the Hinchinbrook will be held at Forrest Beach Markets Sunday 28 May between 8:00am and midday.

Further sessions will be held in the Hinchinbrook Shire on the following dates:

  • Hinchinbrook Market Day – Thursday 1 June, 8.30am – 1.30pm
  • Raintree Markets – Sunday 18 June, 8am – Midday
  • Lucinda Markets – Sunday 9 July, 8am - Midday

The plan will provide the basis for the planning and delivery of infrastructure and services, connect council areas and improve opportunities for economic development and liveability.
Hinchinbrook Shire Council Mayor Ramon Jayo said ‘Our Hinchinbrook Region is a sleeping giant in terms of opportunities available, given the right direction and investment conditions, there are opportunities to drive employment through various sectors including agriculture, tourism and renewable energy to name a few’.

‘Whilst each partner Council will continue with its own aims and priorities, the North Queensland Regional Plan will establish and contribute to setting the direction and platform on a region wide basis, enabling certainty for investment, free of potential constraints that ad hoc planning in isolation throughout the various local government areas could inadvertently cause’.

You can also have your say at www.qld.gov.au/PlanNQ.