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Customer Service Standard for Water and Sewerage Services Customer Service Standard for Water and Sewerage Services

Under the Water Supply (Safety and Reliability) Act 2008, Hinchinbrook Shire Council must implement a Customer Service Standard for Water and Sewerage Services that includes:

- targets for the level of service

- the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution.

A copy of Hinchinbrook Shire Council's Customer Service Standard for Water and Sewerage Services can be downloaded below.

Customer Service Standard Document Customer Service Standard Document

Customer Service Standard